Retro Vault Elite Support

Last updated: April 21, 2026

Need help with Retro Vault Elite? This page covers account access, collection sync, catalog data, market values, ads, and feature requests for the retro game collection tracker.

Support contact

• Email: retrovaultelite@gmail.com
• Website: https://retrovaultelite.com/
• Privacy policy: https://retrovaultelite.com/privacy.html
• Data sources: https://retrovaultelite.com/data-sources.html

Help topics

• Account creation, sign-in, password reset, and account deletion.
• Collection sync for owned games, wishlist games, CIB marks, paid prices, favorites, alerts, and profile details.
• Catalog or price data questions, including missing titles, regional variants, and release years.
• Currency display, collection value, loose value, and complete-in-box value questions.
• Advertising questions, bug reports, and feature requests.

Account and sync troubleshooting

Retro Vault Elite accounts use unique email addresses and unique display names. If account creation says a display name is already taken, choose another collector name and try again.

When reporting a sync issue, include whether you were signed in, the sync status message shown in the app, the action you were taking, and whether the same collection appears after refreshing or signing in on another device.

Before sending a bug report

If something does not save correctly, try refreshing once and signing back in. If the issue continues, note the console, game title, action you clicked, and whether you were signed into an account.

Important notes

Market values are collector reference estimates, not guaranteed sale prices. Actual value can change by condition, region, completeness, buyer demand, seller fees, postage, and timing.